Session Rescheduling Policy

Wellness Couch

At Wellness Couch, we reserve dedicated time for every session to ensure focused, meaningful care. To support both flexibility for our clients and fairness to our mental health professionals, the following rescheduling guidelines apply:

Session Commitment

Each session is confirmed once booked and the time is reserved exclusively for you. To honour this commitment, sessions are scheduled on a rescheduling-only basis.

Rescheduling Your Session

We’re happy to offer the following rescheduling options:

• Rescheduling requests made 24 hours or more in advance of the scheduled session are accommodated at no additional charge.
• Rescheduling requests made within 24 hours of the scheduled session can be accommodated with a rescheduling fee equivalent to 20% of the session amount.
• This rescheduling fee is payable in addition to the original session fee to confirm and secure the new time slot.
• The original session fee is carried forward and adjusted against the rescheduled appointment once the rescheduling fee is completed.

Missed Sessions

If a session is not attended as scheduled and no prior rescheduling request is received, the session is treated as utilised.

Exceptional Situations

We recognise that unexpected situations can arise. In case of a genuine emergency, you may write to us at contact@wellnesscouch.co.in with a brief explanation. Each request will be reviewed thoughtfully, and where possible, we will work with you to arrive at a suitable solution for the specific situation.

Policy Acknowledgement

By booking a session with Wellness Couch, you acknowledge that you have read and agreed to this Session Rescheduling Policy. These guidelines apply to all services unless stated otherwise in writing.

Thank you for your trust and understanding as we create a thoughtful, respectful, and supportive space for care.